At our store, we want you to be delighted with your purchases. We offer a hassle-free refund policy if you are dissatisfied with your items, receive a faulty product, or simply have changed your heart. By promptly notifying us and submitting your refund claim within 14 days of receiving the product, you can avail yourself of our refunding service.
Embark on a journey of seamless returns with our carefully crafted refund rules.
- To qualify for a refund, please ensure the products are in their original packaging and remain unwashed or unused.
- Within the first 14 days of purchase, you can claim a refund for items "AS NEW AS PURCHASED."
- However, kindly note that clearance goods are not eligible for refunds.
- Rest assured, if the products you received are defective, inaccurately described, differ from the displayed sample, or fail to perform as promised, we are committed to refunding the purchase price.
Sailing through the refund process is a breeze with our step-by-step guide.
- Within 14 days of receiving your products, kindly contact our customer service to initiate your refund claim.;
- Before returning any items, please notify us via email or phone, ensuring that we know your intention to return.
- For your own protection, please retain your proof of postage, as we cannot be held responsible for any products lost during shipping without proper documentation.
- Once we receive the returned products, they will thoroughly inspect them to ensure they meet our refund criteria.
- Only products that pass this inspection will be considered for a refund.
- After processing the return, we will promptly issue an invoice to confirm your refund.
Refunds Made Easy
Regarding refunds, we aim to make the process as convenient as possible.
- Your refund will be credited back to your original payment method.
- To ensure the safe return of your items, we recommend securely wrapping them and utilising a tracked shipping service.
- Remember to retain proof of shipping for your own peace of mind.
The Art of Patience - Embrace the Refund Journey
Rest assured; our dedicated team will be by your side throughout the refund journey. You can expect an email notification once your claimed products pass inspection. We sincerely appreciate your patience and understanding as we work diligently to resolve any issues.
Should you have any further questions or require assistance, please do not hesitate to contact our friendly customer service team. We're here to ensure your satisfaction every step of the way.
Discover the wonders of a seamless refund experience at our store!